<div><strong>Duties</strong></div><div>Under the supervision of the Vice President, IT Services, support the overall objectives of Joni and Friends’ IT Services department. Perform duties and responsibilities including, but not limited to:<br><br></div><div><strong>1. Salesforce Administration<br>&nbsp; &nbsp; &nbsp;</strong>a. Serve as primary system administrator for the Salesforce.com environment<br>&nbsp; &nbsp; &nbsp;b. Perform Salesforce configuration and customization to support process automation</div><div>&nbsp; &nbsp; &nbsp;c. Handle all administrative functions including user account maintenance, reports and dashboards,<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;workflows and other routine tasks<br>&nbsp; &nbsp; &nbsp;d. Coordinate the evaluation, scope and completion of new development requests and projects<br>&nbsp; &nbsp; &nbsp;e. Support processes promoting data integrity, data governance, and compliance<br>&nbsp; &nbsp; &nbsp;f. Act as Security administrator and drive security architecture and data protection<br>&nbsp; &nbsp; &nbsp;g. Work independently with members of the user community to define and document development<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;requirements<br>&nbsp; &nbsp; &nbsp;h. Develop and maintain effective documentation on configuration changes, integrations, and<br>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;processes</div><div><strong>2. Software Systems Administration</strong><br>&nbsp; &nbsp; &nbsp;a. Security Administration of major software systems used by organization<br>&nbsp; &nbsp; &nbsp;b. Administration of managed packages, cloud-based SAAS and systems integrated with Salesforce<br>&nbsp; &nbsp; &nbsp;c. Complete training or self-study to gain knowledge and/or certifications for new software systems to allow proper administration<br>&nbsp; &nbsp; &nbsp;d. Lead and guide vendor engagement for enhanced services and support of systems<br><br><strong>3. Training</strong><br>&nbsp; &nbsp; &nbsp;a. Communicate and train staff on new programs, upgrades and processes<br>&nbsp; &nbsp; &nbsp;b. Help develop and maintain department policies, SOPs and documentation<br><br><strong>4. Additional duties</strong><br>&nbsp; &nbsp; &nbsp;a. Remain current with industry related technology standards and best practices<br>&nbsp; &nbsp; &nbsp;b. Participate in strategy planning and implement solutions for new or improved IT infrastructure and software systems<br>&nbsp; &nbsp; &nbsp;c. Vendor management for outsourced services and support of IT systems<br>&nbsp; &nbsp; &nbsp;d. Lead projects and assignments to support the overall IT strategic plan<br>&nbsp; &nbsp; &nbsp;e. Complete or participate in annual audits of IT Systems, Infrastructure and Security<br>&nbsp; &nbsp; &nbsp;f. Occasional travel may be required<br><br><strong>5. Other duties and projects as assigned by supervisor to support department and organizational needs</strong></div><div><br><strong>Qualifications</strong></div><ul><li>Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith</li><li>Desire to serve in a growing and dynamic Christian service ministry</li><li>A Bachelor’s degree in Computer Science or Information Technology preferred or Associate’s degree and 3 or more years of relevant work experience required</li><li>Salesforce Administrator Certification required</li><li>3+ years of relevant hands-on Salesforce configuration experience</li><li>Experience with custom Apex coding</li><li>Deep expertise with flows, process builder, skills-based routing, queue-based routing, email-to-case, web-to-case and other advanced Salesforce platform features</li><li>Proven experience integrating applications and business systems to Salesforce</li><li>Capable of making recommendations on tools that will provide better user experiences</li><li>Knowledge of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance</li><li>Excel in a collaborative environment - working with all levels of personnel and stakeholders&nbsp;</li><li>Strong team player with ability to develop effective working relationships across the organization and meet the requirements of the department and ministry</li><li>Ability to be flexible and manage multiple projects and competing priorities while meeting deadlines&nbsp;</li><li>Results-driven with strong attention to detail</li><li>Strong communication skills - both written and oral</li><li>Good judgment required in recognizing and maintaining confidentiality of sensitive information</li><li>Must be reliable, cooperative, flexible, and exhibit initiative</li><li>Must support a flexible schedule and work evening/weekend hours when needed</li><li>Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet</li><li>Understanding of Christian ministry and specifically Joni and Friends is desirable</li></ul><div><br>Compensation for this position is $78,000 - $85,000 in Agoura Hills, CA .&nbsp; We are open to remote candidates within the United States, and the salary may be different based on the city/state in which you work.<br><br></div><div>Prior to applying for any position with Joni and Friends, all applicants must review our <a href="https://www.joniandfriends.org/about/what-we-believe/">Statement of Faith</a> and Mission Statement (below).<br><br></div><div><strong>MINISTRY LIFE:<br></strong><br></div><div>Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.<br><br></div><div><strong>CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:<br></strong><br></div><div>Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:<br><br></div><div><strong>Active Participation</strong> – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities<br><br></div><div><strong>Continuous Growth </strong>– Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry<br><br></div><div><strong>Culture of Belonging Approach</strong> – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding<br><br></div><div><strong>Integration of Faith and Work</strong> – Ensure that Christian values are a driving force in all aspects of work<br><br></div><div><strong>Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.<br></strong><br></div><div><strong>BIBLICAL COMMISSION:<br></strong><br></div><div>“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)<br><br></div><div><strong>VISION:<br></strong><br></div><div>“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”<br><br></div><div><strong>MISSION:<br></strong><br></div><div>“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”<br><br></div><div>VALUES:<br><br></div><ol><li>Honor God in everything we do</li><li>Build relationships based on trust and respect</li><li>Maintain integrity and excellence in programs and services</li><li>Practice responsible stewardship</li></ol><div><br><strong>* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).</strong></div>

Salesforce System Administrator

<div>Development Assistant (Fundraising Operations Assistant)<br><br>Under the supervision of the Chief-of-Staff, and in coordination with the Advancement Director, the Events Coordinator, and other team members, the Development Assistant provides operational, logistical, and administrative support for organizational fundraising efforts. Since the Development Assistant will be in close contact with IFPC ministry partners (donors), vendors, staff, and allies, he or she should be personable, outgoing, and possess good written and communication skills. Additionally, this individual must demonstrate sound judgment when interacting and interfacing with IFPC’s partners and constituents.<br><br>Responsibilities:<br><br>● Advancement Support (50%)<br>○ Maintain confidentiality and log detailed notes in CRM when engaging with IFPC partner base<br>○ Analyze wealth management reports and track changes within current and prospective donor<br>profiles<br>○ Research donors and major donor prospects through internet searches, analyze giving history, and<br>report outcomes to the Advancement Director<br>○ Assist with scheduling meetings for the Advancement Director and other fundraising roles<br>○ Research like-minded businesses to generate event sponsorship leads and conduct sponsorship<br>outreach as directed<br>○ Ensure that the donation follow-up procedure is followed when it comes to thank you notes and<br>donor receipts<br>○ Assist the Advancement Director with engaging donors and building relationships, predominantly<br>over the phone<br>○ Make phone calls to ministry partners and ministry friends about organizational programs,<br>initiatives, and upcoming events<br><br>● Donor and Constituent Relations (50%)<br>○ Develop and reach goals for donor outreach to follow-up and cultivate relationships<br>○ Manage a portfolio/caseload of prospects and small-dollar donors<br>○ Process and catalog donor gifts within CRM platform<br>○ Assist in maintaining the CRM Platform<br>○ Assist with the logistics of fundraising campaign mailers<br>○ Print and mail donation receipts and thank you cards</div>

Fundraising Operations Assistant

<div><strong>Location: </strong>Golden, CO (On-Site, 5 days/week)</div><div><strong>Hours</strong>: Full-time</div><div><br><strong>Position Mission</strong></div><div>The <strong>Director of IT</strong> is responsible for overseeing FOCUS’s technology infrastructure and strategy to ensure the organization’s systems, networks, and services support its mission and daily operations effectively. Reporting to the VP of IT, the Director of IT leads a multi-disciplinary team of IT professionals, manages vendor relationships, and oversees IT budgeting, security, and compliance. The role requires high-level strategic thinking, hands-on IT experience, and strong leadership skills to foster innovation, efficiency, and reliability in all technical areas. This is a full-time, on-site position in Golden, Colorado.</div><div><br><strong>Position Responsibilities</strong></div><div><strong>1. Strategy &amp; Leadership</strong></div><ul><li><strong>Technology Strategy &amp; Roadmap</strong>: Collaborate with the VP of IT to develop and execute a multi-year technology roadmap that aligns with FOCUS’s mission, strategic goals, and growth trajectory.</li><li><strong>Team Leadership &amp; Development</strong>: Recruit, mentor, train, and manage a team of IT professionals (infrastructure, help desk, security, etc.). Encourage a culture of continuous learning, collaboration, and accountability.</li><li><strong>Cross-Functional Collaboration</strong>: Partner with other departments (Finance, Operations, Mission Development, etc.) to understand technological needs, identify opportunities for process improvement, and drive technology-enabled solutions.</li></ul><div><strong>2. Infrastructure &amp; Operations</strong></div><ul><li><strong>Systems &amp; Network Management</strong>: Oversee the design, implementation, and maintenance of all IT systems, including servers, networks, cloud environments, and telecommunications. Ensure high availability, reliability, and security.</li><li><strong>Help Desk &amp; Support</strong>: Supervise user support services to provide timely and effective resolution of hardware, software, and network issues. Establish and track performance metrics (e.g., ticket resolution time, user satisfaction) to continuously improve service levels.</li><li><strong>Vendor &amp; Service Provider Management</strong>: Manage relationships with external partners (hardware/software vendors, managed service providers, etc.), including contract negotiation, service level agreements, and performance monitoring.</li></ul><div><strong>3. Security &amp; Compliance</strong></div><ul><li><strong>Cybersecurity</strong>: Develop and maintain a robust cybersecurity program, including threat assessments, vulnerability management, incident response, and training programs to ensure organization-wide security awareness.</li><li><strong>Compliance &amp; Risk Management</strong>: Ensure compliance with relevant regulations and internal policies. Perform regular audits and risk assessments, implementing best practices to protect sensitive data.</li><li><strong>Disaster Recovery &amp; Business Continuity</strong>: Define and maintain disaster recovery and business continuity plans. Oversee periodic testing of backup systems and processes to ensure minimal downtime in the event of a crisis.</li></ul><div><strong>4. Project Management</strong></div><ul><li><strong>Project Oversight</strong>: Lead and manage complex IT projects from ideation to completion, ensuring projects are delivered on time, within scope, and on budget.</li><li><strong>Stakeholder Engagement</strong>: Communicate project goals, progress, and updates to leadership and relevant teams. Provide clear guidance and set realistic expectations regarding resource needs and timelines.</li><li><strong>Change Management</strong>: Develop and implement change management strategies to minimize disruption and enhance user adoption of new systems and technologies.</li></ul><div><strong>5. Budgeting &amp; Resource Allocation</strong></div><ul><li><strong>Annual IT Budget</strong>: In collaboration with the VP of IT, develop and manage the annual IT budget, ensuring cost-effectiveness and alignment with organizational priorities.</li><li><strong>Resource Planning</strong>: Optimize resource allocation to balance day-to-day support needs with strategic initiatives. Make data-driven recommendations regarding new tools, upgrades, and services.</li></ul><div><strong>6. Organizational &amp; Mission Alignment</strong></div><ul><li><strong>Mission Support</strong>: Understand and support FOCUS’s Catholic mission, integrating its values into decision-making and team culture.</li><li><strong>Community Engagement</strong>: Collaborate with organizational leadership and stakeholders to leverage technology in support of evangelization efforts, donor engagement, and community outreach.</li><li><strong>Training &amp; Evangelization</strong>: Encourage IT best practices and empower staff, missionaries, and students (when applicable) through training programs that enhance technology usage and alignment with the organization’s evangelistic focus.</li></ul><div><br><strong>Qualifications</strong></div><ul><li><strong>Education</strong>:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field required.</li><li>Master’s degree in a relevant field or MBA preferred.</li></ul></li><li><strong>Experience</strong>:<ul><li>8+ years of progressive experience in IT management, with at least 3 years in a leadership role (Director, Senior Manager, or equivalent).</li><li>Proven experience managing infrastructure, cloud services, and cybersecurity programs.</li><li>Experience in a non-profit or mission-driven organization is a plus.</li></ul></li><li><strong>Technical Skills</strong>:<ul><li>Deep knowledge of network protocols, server technologies, virtualization, and cloud platforms (e.g., AWS, Azure).</li><li>Familiarity with data management, CRM systems, and ERP platforms.</li><li>Robust understanding of IT security frameworks (e.g., NIST, CIS, ISO 27001) and compliance requirements (e.g., PCI-DSS, GDPR).</li></ul></li><li><strong>Leadership &amp; Interpersonal Skills</strong>:<ul><li>Strong strategic thinking, with the ability to translate organizational needs into practical technology strategies.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Demonstrated ability to lead, mentor, and develop teams.</li></ul></li><li><strong>Mission &amp; Values Alignment</strong>:<ul><li>Commitment to uphold and support FOCUS’s Catholic mission and values.</li><li>Ability to work collaboratively in a faith-based environment, respecting the Catholic identity of the organization.</li></ul></li></ul><div><br><strong>Compensation &amp; Benefits</strong></div><div>For this role, we anticipate paying <strong>$120,000 - $160,000/year</strong>. This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.</div><div><br>As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:</div><ul><li>Medical, Vision and Dental insurance</li><li>Ability to contribute to a Health Savings Account</li><li>Employer-provided life insurance</li><li>Long-term disability insurance</li><li>Option to purchase additional life insurance for yourself, your spouse and your child(ren)</li><li>403(b) retirement plan with a discretionary employer-match for eligible staff</li><li>Option to purchase LifeLock Identity Protection</li><li>Integrity-based Paid Time Off</li><li>Paid parental leave</li><li>We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.</li></ul><div><br>Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.&nbsp;</div>

Director of IT

<div><strong>Location: </strong><em>Remote (U.S. Based)</em></div><div><br></div><div><em>The Christian Broadcasting Network (CBN)</em> is seeking an experienced <strong>Systems Engineer</strong> to join its Enterprise Network team.&nbsp; This crucial role will design, implement, and optimize enterprise-level IT systems that align with organizational infrastructure and service goals. You will be primarily responsible for Windows Server OS lifecycle management, Azure IaaS/PaaS development, hybrid cloud management, centralized and decentralized storage solutions, and virtualization and orchestration systems. Additionally, you will collaborate with IT leadership to align systems engineering efforts with organizational strategies, provide mentorship to junior engineers, and conduct business analyses to ensure optimal resource allocation.<br><br></div><div><strong>The successful candidate will possess the following qualifications:</strong></div><ul><li><strong>Education &amp; Experience:</strong> Bachelor’s degree in Engineering or a related field with a minimum of five (5) years of experience as a Systems Engineer or in a similar role.</li><li><strong>Technical Expertise:</strong> Strong understanding of systems architecture, Windows Server OS lifecycle management, Azure IaaS/PaaS, centralized and decentralized storage platforms, virtualization, and orchestration systems.</li><li><strong>Federation Technologies:</strong> Demonstrated experience with Microsoft Federation or similar technologies to support secure identity management and authentication across systems.</li><li><strong>Cloud &amp; Systems Optimization:</strong> Proven experience in configuring and optimizing IT infrastructure, hybrid cloud environments, and storage platforms.</li><li><strong>Communication &amp; Organization:</strong> Exceptional communication skills with the ability to engage effectively across all organizational levels, along with strong organizational capabilities.</li><li><strong>Analytical &amp; Troubleshooting Skills:</strong> Strong analytical and problem-solving skills, with the ability to work both independently and collaboratively.</li><li><strong>Vendor Management:</strong> Experience managing vendor relationships to ensure optimal service delivery and support for systems and storage platforms.</li><li><strong>Project Management:</strong> Proven experience leading systems engineering projects with minimal supervision throughout the project lifecycle.</li></ul><div><br></div><div>CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.&nbsp; If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.<br><br></div><div><em>We are unable to give full consideration to resumes without applications.</em></div>

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